Luna Stoltenberg is dedicated to making sure you are satisfied and offering high-quality products.
Coverage Under Warranty
Our products don't come with any extra manufacturer warranties on top of the normal consumer rights, unless otherwise noted.
We promise that when the items are delivered, they will be free of material and workmanship flaws.
Items that are damaged or defective
Please email us at contact@lunastoltenberg.shop within seven days of delivery if your product is damaged or defective.
The number of your order
An explanation of the flaw or harm
Clear images illustrating the problem
After assessing the problem, we will provide a replacement or a complete refund at no extra expense to you.
What Is Not Covered by This Warranty
Typical deterioration
Damage brought on by abuse, mishaps, or inadequate maintenance
Changes or adjustments made to the product
How to File a Claim Under a Warranty
Please get in touch with our customer support team as soon as possible and provide the necessary details mentioned above in order to submit a claim. Our goal is to promptly and equitably respond to and settle claims.
Please get in touch with us if you have any inquiries concerning our warranty policy:
Email address: contact@lunastoltenberg.shop
Telephone: +44 824 563 5899