1. How do you handle returns?
Items may be returned within ninety days of purchase. Items must be in their original packaging with tags still on them, unused, and unwashed. To initiate a return, please email us at contact@lunastoltenberg.shop.
2. What is the duration of shipping?
Shipping within the United Kingdom is free of charge. Orders are processed in one to three business days, and they usually arrive one to three days after they are shipped.
3. Do you offer international shipping?
We only ship within the United Kingdom at this time.
4. Which forms of payment are accepted?
PayPal is a secure method of payment acceptance.
5. Can I follow the progress of my order?
Indeed! You will receive an email with a tracking number to follow the progress of your package as soon as your order ships.
6. What happens if my order is wrong or arrives damaged?
Within seven days of delivery, send an email to contact@lunastoltenberg.shop with your order details and photos. We'll quickly set up a refund or replacement.
7. How can I get in touch with customer service?
We can be reached at:
Email address: contact@lunastoltenberg.shop
Telephone: +44 824 563 5899
8. Is it possible to exchange an item?
Direct exchanges are not something we provide. Please return the original item for a refund and place a new order if you would like a different size or item.